{"id":103,"date":"2026-10-04T19:53:12","date_gmt":"2026-10-04T19:53:12","guid":{"rendered":"https:\/\/mamiejewels.com\/?page_id=103"},"modified":"2026-10-05T15:29:26","modified_gmt":"2026-10-05T15:29:26","slug":"policies-customer-guide","status":"publish","type":"page","link":"https:\/\/mamiejewels.com\/?page_id=103","title":{"rendered":"Policies &#038; Customer Guide"},"content":{"rendered":"<div class=\"brz brz-root__container brz-reset-all brz-root__container-page\" >\n<section id=\"c6vTJscIUTuo_c6vTJscIUTuo\" class=\"brz-section brz-css-d-ynf0il brz-css-192lswn\">\n<div class=\"brz-section__content brz-section--boxed brz-css-d-oh3bvl brz-css-f1aony\" data-brz-custom-id=\"sx1xroTDU5QC\">\n<div class=\"brz-container brz-css-d-x9rvyp brz-css-1ntg46f\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-16ou69g brz-wrapper\">\n<div class=\"brz-embed-code brz-css-d-12mke1z brz-css-1bsci1g\" data-brz-custom-id=\"dRbRT5BrFviu\">\n<div class=\"brz-embed-content\">\n<div>\n<div style=\"font-family: 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, sans-serif; max-width: 850px; margin: 0 auto; color: #ffffff; line-height: 1.7; padding: 20px;\">\n<p>  <!-- HEADER --><\/p>\n<div style=\"text-align: center; margin-bottom: 35px; padding: 25px 15px; background: rgba(255, 255, 255, 0.03); border-radius: 12px; border: 1px solid rgba(255, 255, 255, 0.08);\">\n<h1 style=\"font-size: 2em; font-weight: 700; color: #ffffff; letter-spacing: 1.5px; margin: 0 0 8px 0; text-transform: uppercase;\">Store Policies &amp; Customer Guide<\/h1>\n<h2 style=\"font-size: 1.2em; font-weight: 600; color: #38bdf8; margin: 0 0 6px 0;\">Mamie&#8217;s Jewels \u2022 Corpus Christi, Texas<\/h2>\n<p style=\"font-size: 1em; font-style: italic; color: #d1d5db; margin: 0;\">Handcrafted Energy, Protection, and Elegance<\/p>\n<\/p><\/div>\n<p>  <!-- SECTION 1 --><\/p>\n<div style=\"background: rgba(255, 255, 255, 0.03); border-radius: 10px; padding: 24px; margin-bottom: 20px; border: 1px solid rgba(255, 255, 255, 0.08);\">\n<h3 style=\"color: #ffffff; font-size: 1.25em; font-weight: 700; margin-top: 0; margin-bottom: 16px; border-bottom: 1px solid rgba(255, 255, 255, 0.1); padding-bottom: 10px;\">1. ORDER CONFIRMATION PROCESS<\/h3>\n<ul style=\"padding-left: 20px; margin: 0; color: #e5e7eb;\">\n<li style=\"margin-bottom: 10px;\"><strong style=\"color: #ffffff;\">Personal Outreach:<\/strong> After submitting an order online, our team will personally contact you via email, text, or phone to confirm all details.<\/li>\n<li style=\"margin-bottom: 10px;\"><strong style=\"color: #ffffff;\">Customizations &amp; Adjustments:<\/strong> During confirmation, we will verify your sizing, gemstone preferences, custom requests, and pickup\/shipping arrangements.<\/li>\n<li style=\"margin-bottom: 0;\"><strong style=\"color: #ffffff;\">Finalizing Orders:<\/strong> No order is processed or finalized until we have successfully communicated with you to verify your order details.<\/li>\n<\/ul><\/div>\n<p>  <!-- SECTION 2 --><\/p>\n<div style=\"background: rgba(255, 255, 255, 0.03); border-radius: 10px; padding: 24px; margin-bottom: 20px; border: 1px solid rgba(255, 255, 255, 0.08);\">\n<h3 style=\"color: #ffffff; font-size: 1.25em; font-weight: 700; margin-top: 0; margin-bottom: 12px; border-bottom: 1px solid rgba(255, 255, 255, 0.1); padding-bottom: 10px;\">2. PAYMENT TERMS &amp; ACCEPTED METHODS<\/h3>\n<p style=\"color: #d1d5db; margin-bottom: 16px;\">Payment requirements depend on whether you are receiving your items locally or having them shipped.<\/p>\n<p>    <!-- Local Orders Box --><\/p>\n<div style=\"background: rgba(0, 0, 0, 0.25); border-radius: 8px; padding: 16px; margin-bottom: 16px; border-left: 4px solid #38bdf8;\">\n<h4 style=\"color: #ffffff; font-size: 1.05em; font-weight: 700; margin: 0 0 10px 0;\">LOCAL ORDERS (Corpus Christi, TX Area):<\/h4>\n<ul style=\"padding-left: 20px; margin: 0; color: #e5e7eb;\">\n<li style=\"margin-bottom: 8px;\"><strong style=\"color: #ffffff;\">Pay At Delivery \/ Pickup:<\/strong> No payment is required upfront until you inspect and receive your order.<\/li>\n<li><strong style=\"color: #ffffff;\">Accepted Payment Methods:<\/strong>\n<ul style=\"padding-left: 20px; margin-top: 6px; color: #d1d5db;\">\n<li>Cash<\/li>\n<li>All Major Debit Cards (Tap &amp; Pay OR Secure Payment Link)<\/li>\n<li>Cash-App<\/li>\n<li>Apple Pay<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n<p>    <!-- Shipped Orders Box --><\/p>\n<div style=\"background: rgba(0, 0, 0, 0.25); border-radius: 8px; padding: 16px; border-left: 4px solid #38bdf8;\">\n<h4 style=\"color: #ffffff; font-size: 1.05em; font-weight: 700; margin: 0 0 10px 0;\">SHIPPED \/ MAILED ORDERS:<\/h4>\n<ul style=\"padding-left: 20px; margin: 0; color: #e5e7eb;\">\n<li style=\"margin-bottom: 8px;\"><strong style=\"color: #ffffff;\">Pay Upon Confirmation:<\/strong> Payment is required at the time of order confirmation before shipping.<\/li>\n<li style=\"margin-bottom: 8px;\"><strong style=\"color: #ffffff;\">Payment Link:<\/strong> Once we contact you and confirm your order details, we will send you a secure digital payment link.<\/li>\n<li><strong style=\"color: #ffffff;\">Accepted Payment Methods:<\/strong>\n<ul style=\"padding-left: 20px; margin-top: 6px; color: #d1d5db;\">\n<li>Any Major Credit Card or Debit Card (Secure Payment Link)<\/li>\n<li>Cash-App<\/li>\n<li>Apple Pay<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<p>  <!-- SECTION 3 --><\/p>\n<div style=\"background: rgba(255, 255, 255, 0.03); border-radius: 10px; padding: 24px; margin-bottom: 20px; border: 1px solid rgba(255, 255, 255, 0.08);\">\n<h3 style=\"color: #ffffff; font-size: 1.25em; font-weight: 700; margin-top: 0; margin-bottom: 16px; border-bottom: 1px solid rgba(255, 255, 255, 0.1); padding-bottom: 10px;\">3. LOCAL PICKUP GUIDELINES<\/h3>\n<ul style=\"padding-left: 20px; margin: 0; color: #e5e7eb;\">\n<li style=\"margin-bottom: 10px;\"><strong style=\"color: #ffffff;\">Daylight Hours Only:<\/strong> All local pickups must take place during daylight hours.<\/li>\n<li style=\"margin-bottom: 0;\"><strong style=\"color: #ffffff;\">Public Business Locations:<\/strong> Pickups take place in well-lit, public business parking lots throughout Corpus Christi (such as H-E-B, Target, or Walmart). Specific locations are agreed upon during order confirmation.<\/li>\n<\/ul><\/div>\n<p>  <!-- SECTION 4 --><\/p>\n<div style=\"background: rgba(255, 255, 255, 0.03); border-radius: 10px; padding: 24px; margin-bottom: 20px; border: 1px solid rgba(255, 255, 255, 0.08);\">\n<h3 style=\"color: #ffffff; font-size: 1.25em; font-weight: 700; margin-top: 0; margin-bottom: 16px; border-bottom: 1px solid rgba(255, 255, 255, 0.1); padding-bottom: 10px;\">4. RETURN POLICY &amp; 10-DAY REPAIR GUARANTEE<\/h3>\n<ul style=\"padding-left: 20px; margin: 0; color: #e5e7eb;\">\n<li style=\"margin-bottom: 12px;\"><strong style=\"color: #ffffff;\">Hygiene &amp; Sanitation Policy (All Sales Final):<\/strong> Due to strict hygiene and health standards for wearable handmade jewelry, we do not accept returns or exchanges. All sales are final once payment is completed and items are delivered or handed over.<\/li>\n<li style=\"margin-bottom: 12px;\"><strong style=\"color: #ffffff;\">10-Day Repair &amp; Replacement Guarantee:<\/strong> We stand behind our craftsmanship! If a piece of jewelry breaks for any reason within 10 days of purchase, we will repair and fix it free of charge. If it cannot be repaired, we will replace it with an item of equal or same value.<\/li>\n<li style=\"margin-bottom: 0;\"><strong style=\"color: #ffffff;\">Contact:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:sales@mamiejewels.com\">sales@mamiejewels.com<\/a> or <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:support@mamiejewels.com\">support@mamiejewels.com<\/a> with a photo of the item and order details.<\/li>\n<\/ul><\/div>\n<p>  <!-- SECTION 5 --><\/p>\n<div style=\"background: rgba(255, 255, 255, 0.03); border-radius: 10px; padding: 24px; margin-bottom: 20px; border: 1px solid rgba(255, 255, 255, 0.08);\">\n<h3 style=\"color: #ffffff; font-size: 1.25em; font-weight: 700; margin-top: 0; margin-bottom: 20px; border-bottom: 1px solid rgba(255, 255, 255, 0.1); padding-bottom: 10px;\">5. EMAIL DIRECTORY &amp; CONTACT INSTRUCTIONS<\/h3>\n<div style=\"margin-bottom: 18px; padding-bottom: 14px; border-bottom: 1px dashed rgba(255, 255, 255, 0.1);\">\n<h4 style=\"color: #ffffff; font-size: 1.05em; font-weight: 700; margin: 0 0 4px 0;\">SALES &amp; GENERAL INQUIRIES:<\/h4>\n<p style=\"margin: 2px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Email:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:sales@mamiejewels.com\">sales@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Purpose:<\/strong> General store inquiries, product availability, pre-purchase questions, and bulk or custom sales questions.<\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Instructions:<\/strong> Include your name, preferred contact phone number, and a detailed message or item description.<\/p>\n<\/p><\/div>\n<div style=\"margin-bottom: 18px; padding-bottom: 14px; border-bottom: 1px dashed rgba(255, 255, 255, 0.1);\">\n<h4 style=\"color: #ffffff; font-size: 1.05em; font-weight: 700; margin: 0 0 4px 0;\">NEW ORDERS &amp; CUSTOM REQUESTS:<\/h4>\n<p style=\"margin: 2px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Email:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:orders@mamiejewels.com\">orders@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Purpose:<\/strong> Placing new orders, custom design requests, sizing adjustments, and pre-purchase inquiries.<\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Instructions:<\/strong> Include desired item name(s), gemstone preferences, custom sizing, and whether you need local pickup or shipping.<\/p>\n<\/p><\/div>\n<div style=\"margin-bottom: 18px; padding-bottom: 14px; border-bottom: 1px dashed rgba(255, 255, 255, 0.1);\">\n<h4 style=\"color: #ffffff; font-size: 1.05em; font-weight: 700; margin: 0 0 4px 0;\">CUSTOMER SUPPORT &amp; REPAIRS:<\/h4>\n<p style=\"margin: 2px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Email:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:support@mamiejewels.com\">support@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Purpose:<\/strong> Questions about existing orders, general concerns, and 10-day repair\/warranty claims.<\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Instructions:<\/strong> Always include your Full Name, Order Number, Phone Number, and a detailed description (plus photos for repair requests).<\/p>\n<\/p><\/div>\n<div style=\"margin-bottom: 18px; padding-bottom: 14px; border-bottom: 1px dashed rgba(255, 255, 255, 0.1);\">\n<h4 style=\"color: #ffffff; font-size: 1.05em; font-weight: 700; margin: 0 0 4px 0;\">OFFICIAL TEAM COMMUNICATIONS:<\/h4>\n<p style=\"margin: 2px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Email:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:admin@mamiejewels.com\">admin@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Purpose:<\/strong> Official outbound communications sent directly to customers from the Mamie&#8217;s Jewels Team, including administrative notices, account updates, and direct order follow-ups.<\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Instructions:<\/strong> If you receive an email from this address, it is an official message from our team. You may reply directly to the email for assistance.<\/p>\n<p style=\"margin: 4px 0 0 0; color: #9ca3af; font-size: 0.9em; font-style: italic;\"><strong style=\"color: #d1d5db;\">Notice:<\/strong> This address is reserved for official outbound communications. Please do not initiate new email threads here; use this address only when replying directly to a message received from our team.<\/p>\n<\/p><\/div>\n<div>\n<h4 style=\"color: #ffffff; font-size: 1.05em; font-weight: 700; margin: 0 0 4px 0;\">AUTOMATED NOTIFICATIONS (UNMONITORED):<\/h4>\n<p style=\"margin: 2px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Email:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:noreply@mamiejewels.com\">noreply@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 2px 0; color: #d1d5db;\"><strong style=\"color: #ffffff;\">Notice:<\/strong> This address is an automated system email used strictly for receipts and system updates. It is unmonitored\u2014do NOT reply directly to messages from this address. Please direct all replies to <a style=\"color: #38bdf8; text-decoration: underline;\" href=\"mailto:sales@mamiejewels.com\">sales@mamiejewels.com<\/a>, <a style=\"color: #38bdf8; text-decoration: underline;\" href=\"mailto:orders@mamiejewels.com\">orders@mamiejewels.com<\/a>, or <a style=\"color: #38bdf8; text-decoration: underline;\" href=\"mailto:support@mamiejewels.com\">support@mamiejewels.com<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<p>  <!-- FOOTER --><\/p>\n<div style=\"background: rgba(255, 255, 255, 0.03); border-radius: 10px; padding: 24px; border: 1px solid rgba(255, 255, 255, 0.08); text-align: left;\">\n<h3 style=\"color: #ffffff; font-size: 1.25em; font-weight: 700; margin-top: 0; margin-bottom: 12px; border-bottom: 1px solid rgba(255, 255, 255, 0.1); padding-bottom: 10px;\">BOUTIQUE CONTACT &amp; DETAILS<\/h3>\n<p style=\"margin: 4px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Website:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"https:\/\/mamiejewels.com\" target=\"_blank\">https:\/\/mamiejewels.com<\/a><\/p>\n<p style=\"margin: 4px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Sales:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:sales@mamiejewels.com\">sales@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 4px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Orders:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:orders@mamiejewels.com\">orders@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 4px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Support &amp; Repairs:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:support@mamiejewels.com\">support@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 4px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Team Admin:<\/strong> <a style=\"color: #38bdf8; text-decoration: underline; font-weight: 600;\" href=\"mailto:admin@mamiejewels.com\">admin@mamiejewels.com<\/a><\/p>\n<p style=\"margin: 4px 0; color: #e5e7eb;\"><strong style=\"color: #ffffff;\">Location:<\/strong> Corpus Christi, Texas<\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section><\/div>\n<p><!-- version:1791213665 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Store Policies &amp; Customer Guide Mamie&#8217;s Jewels \u2022 Corpus Christi, Texas Handcrafted Energy, Protection, and Elegance 1. ORDER CONFIRMATION PROCESS Personal Outreach: After submitting an order online, our team will personally contact you via email, text, or phone to confirm all details. Customizations &amp; Adjustments: During confirmation, we will verify your sizing, gemstone preferences, custom [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-103","page","type-page","status-publish","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/mamiejewels.com\/index.php?rest_route=\/wp\/v2\/pages\/103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mamiejewels.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mamiejewels.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mamiejewels.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mamiejewels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=103"}],"version-history":[{"count":5,"href":"https:\/\/mamiejewels.com\/index.php?rest_route=\/wp\/v2\/pages\/103\/revisions"}],"predecessor-version":[{"id":195,"href":"https:\/\/mamiejewels.com\/index.php?rest_route=\/wp\/v2\/pages\/103\/revisions\/195"}],"wp:attachment":[{"href":"https:\/\/mamiejewels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}