Store Policies & Customer Guide
Mamie's Jewels • Corpus Christi, Texas
Handcrafted Energy, Protection, and Elegance
1. ORDER CONFIRMATION PROCESS
- Personal Outreach: After submitting an order online, our team will personally contact you via email, text, or phone to confirm all details.
- Customizations & Adjustments: During confirmation, we will verify your sizing, gemstone preferences, custom requests, and pickup/shipping arrangements.
- Finalizing Orders: No order is processed or finalized until we have successfully communicated with you to verify your order details.
2. PAYMENT TERMS & ACCEPTED METHODS
Payment requirements depend on whether you are receiving your items locally or having them shipped.
LOCAL ORDERS (Corpus Christi, TX Area):
- Pay At Delivery / Pickup: No payment is required upfront until you inspect and receive your order.
- Accepted Payment Methods:
- Cash
- All Major Debit Cards (Tap & Pay OR Secure Payment Link)
- Cash-App
- Apple Pay
SHIPPED / MAILED ORDERS:
- Pay Upon Confirmation: Payment is required at the time of order confirmation before shipping.
- Payment Link: Once we contact you and confirm your order details, we will send you a secure digital payment link.
- Accepted Payment Methods:
- Any Major Credit Card or Debit Card (Secure Payment Link)
- Cash-App
- Apple Pay
3. LOCAL PICKUP GUIDELINES
- Daylight Hours Only: All local pickups must take place during daylight hours.
- Public Business Locations: Pickups take place in well-lit, public business parking lots throughout Corpus Christi (such as H-E-B, Target, or Walmart). Specific locations are agreed upon during order confirmation.
4. RETURN POLICY & 10-DAY REPAIR GUARANTEE
- Hygiene & Sanitation Policy (All Sales Final): Due to strict hygiene and health standards for wearable handmade jewelry, we do not accept returns or exchanges. All sales are final once payment is completed and items are delivered or handed over.
- 10-Day Repair & Replacement Guarantee: We stand behind our craftsmanship! If a piece of jewelry breaks for any reason within 10 days of purchase, we will repair and fix it free of charge. If it cannot be repaired, we will replace it with an item of equal or same value.
- Contact: sales@mamiejewels.com or support@mamiejewels.com with a photo of the item and order details.
5. EMAIL DIRECTORY & CONTACT INSTRUCTIONS
SALES & GENERAL INQUIRIES:
Email: sales@mamiejewels.com
Purpose: General store inquiries, product availability, pre-purchase questions, and bulk or custom sales questions.
Instructions: Include your name, preferred contact phone number, and a detailed message or item description.
NEW ORDERS & CUSTOM REQUESTS:
Email: orders@mamiejewels.com
Purpose: Placing new orders, custom design requests, sizing adjustments, and pre-purchase inquiries.
Instructions: Include desired item name(s), gemstone preferences, custom sizing, and whether you need local pickup or shipping.
CUSTOMER SUPPORT & REPAIRS:
Email: support@mamiejewels.com
Purpose: Questions about existing orders, general concerns, and 10-day repair/warranty claims.
Instructions: Always include your Full Name, Order Number, Phone Number, and a detailed description (plus photos for repair requests).
OFFICIAL TEAM COMMUNICATIONS:
Email: admin@mamiejewels.com
Purpose: Official outbound communications sent directly to customers from the Mamie's Jewels Team, including administrative notices, account updates, and direct order follow-ups.
Instructions: If you receive an email from this address, it is an official message from our team. You may reply directly to the email for assistance.
Notice: This address is reserved for official outbound communications. Please do not initiate new email threads here; use this address only when replying directly to a message received from our team.
AUTOMATED NOTIFICATIONS (UNMONITORED):
Email: noreply@mamiejewels.com
Notice: This address is an automated system email used strictly for receipts and system updates. It is unmonitored—do NOT reply directly to messages from this address. Please direct all replies to sales@mamiejewels.com, orders@mamiejewels.com, or support@mamiejewels.com.
BOUTIQUE CONTACT & DETAILS
Website: https://mamiejewels.com
Sales: sales@mamiejewels.com
Orders: orders@mamiejewels.com
Support & Repairs: support@mamiejewels.com
Team Admin: admin@mamiejewels.com
Location: Corpus Christi, Texas